FAQs, Delivery & Returns

Below are our delivery and returns information as well as other FAQs which might be useful in answering some of your questions.

If you still need help, please get in touch with us using the form on our CONTACT US page.

We look forward to assisting you.

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PAYMENTS:

Our accepted payment methods are:

Shopify Payments (Credit and Debit Cards)

Paypal

SHIPPING:

Standard postage and packing is £3.95 for orders up to 2kg.

Orders over 2kg have a flat rate of £8.95.

We send parcels using either Royal Mail or Couriers for heavier items above 2kg.

Overseas shipping prices will vary as it depends on where you are located in the world and the weight of your parcel. Typically, they range between £15-£50. Your shipping cost will be displayed on your order checkout page.

We currently ship to:

- *Most EU locations   (*some exclusions may apply).

- USA 

- Canada

CUSTOMS AND IMPORT TAXES

You (the buyer) are responsible for any customs and import taxes due that might apply for your country that is set by your government. We're not responsible for delays due to customs. 

Once your order is processed and packed, for domestic shipping (UK) we usually aim to post the items within 1-2 business days (Mon-Fri). Please allow for approx 3-5 business days for arrival time (busier times around public holidays and Christmas might take slightly longer).

For overseas shipping, once your order is processed and packed, we aim to post items within 1-2 business days (Mon-Fri). It may take approx *7-15 business days to arrive depending on where you are in the world. Parcels are sent by airmail.

*Please note this is only an ESTIMATE. We have NO control over the exact shipping time once parcels leave us. Certain countries such as Australia have been known to take up to a month or so. 

RETURNS:

Please contact us if you have any issues with your order.

Generally, we do not accept returns or give refunds on bespoke or personalised products as the work created is tailored to the customer and cannot be resold. 

Non-personalised items can be returned to us within 60 days from date of order for a refund ONLY if it's in its original state/unopened and in a resalable condition. Buyers, are responsible for the return shipping costs.

How to return:

Please CONTACT US HERE FIRST to arrange a return. We'll guide you on how and where to return your items. Untraceable or unsolicited items WILL NOT BE REFUNDED so please don't send anything back without arranging with us first. 

BESPOKE PRODUCTS:

Production time for bespoke and personalised items (such as wedding stationery) varies as it depends on what is being ordered, the quantity required and the process used to create the items. You can always contact us to enquire about lead time if you have a specific product in mind. 

For personalised and bespoke products, because it is tailored to you, we will email you a digital proof copy so that you can check over the information you have submitted to make sure it's all correct and that you are happy with us going to print.

Once you ok something that is 'passed for print' it will be printed and no further changes can be made so it's important for you to check over everything carefully as we are not responsible for any errors missed.

If you do spot any information that needs to be altered (before you pass for print) we can do 1 round of correction and send you a 2nd proof to do a final check. If you want further alterations there will be extra design time fees.

Tips on what to look out for when checking your proofs:

  • Grammar and spelling of the text details
  • Make sure the time, date and venue is correct (where applicable)
  • People's names

Colour on different devices

Please be aware that the colour you see on your screen can vary from device to device so the colour may be slightly different depending on what device you view the proofs on. We have no control over the colour you see. For example with the colour of blue and gold, you might find on one device it shows a lighter gold and another device shows a slightly darker gold, or a lighter blue verses a slightly darker blue. The variations are usually minimal.

LOCATION:

We operate from Liverpool, but we don't have a physical bricks-and-mortar shop as we're an online business.

Our registered office address is:

54 St James Street, Liverpool, L1 0AB.

At present, we only sell our Epically Beautiful® stationery products exclusively on our epicallybeautiful.com website.