FAQs, Delivery & Returns

Below are our delivery and returns information as well as other FAQs which might be useful in answering some of your questions.

If you still need help, please get in touch with us using the form on our CONTACT US page.

We look forward to assisting you.



Our accepted payment methods are:

Shopify Payments (Credit and Debit Cards)



  • Postage and packing is £4.95 for orders up to 2kg.
  • Heavy parcels over 2kg have a rate of £6.99.

We send parcels tracked using Royal Mail Tracked 24 or for heavy/bulky items, we use Royal Mail Tracked 48 or Couriers.


For domestic shipping (UK) we usually aim to dispatch orders within 1-2 business days (Mon-Fri).

Please allow for approx 2-4 business days for transit time (busier times around public holidays and Christmas might take slightly longer).

We currently only ship to the UK.


Please contact us if you have any issues with your order.

Generally, we do not accept returns or give refunds on bespoke or personalised products as the work created is tailored to the customer and cannot be resold. 


Non-personalised items can be returned to us within 30 days from delivery of order for a refund ONLY if it's in its original state/unopened and in a resalable condition. All items returned to us are inspected.

Buyers, are responsible for the return shipping costs.


How to return:

Please CONTACT US HERE FIRST to arrange a return. We'll guide you on how and where to return your items. (Return address will be based in the UK). Untraceable or unsolicited items WILL NOT BE REFUNDED so please don't send anything back without arranging with us first. 


We operate from Liverpool, but we don't have a physical bricks-and-mortar shop as we're an online business.

Our registered office address is:

54 St James Street, Liverpool, L1 0AB, United Kingdom.

At present, we only sell our Epically Beautiful® stationery products exclusively on our epicallybeautiful.com website.