How much does postage and packing cost?
Postage and packing is £4.95 up to 2kg.
Over 2kg is £9.95 up to 10kg.
Orders over £35 receive complimentary free UK postage.
Overseas Shipping. We currently ship to:
USA and EU
Overseas shipping prices will vary and depends on the weight of your overall order and where you are located in the world. When you checkout it will display your shipping costs. Overseas parcels are sent using the tracked and signed option.
How long does it take to make a bespoke or semi-custom product?
Bespoke and semi-custom items are made to order and production time varies as it depends on what is being ordered, the quantity required and the process used to create the items. You can always contact us to enquire about lead time if you have a specific product in mind.
How long is shipping time?
Once your item is ready, for domestic shipping (UK), please allow for about 3-5 business days (busier times around Christmas might take slightly longer).
Overseas shipping may take about *7-15 business days depending on where you are in the world. Parcels are sent by airmail.
*Please note this is only an estimate and we have no control over the exact shipping time once parcels leave our premises.
Do you accept returns?
We do not accept any returns on bespoke and semi-custom products as the work done is tailored to the individual customer and cannot be resold.
If you have any problems with items bought from the gift shop section (that's not bespoke or semi-custom) please contact us to resolve.