FAQ, Delivery, Returns

How much does postage and packaging cost?

UK Domestic:

Standard postage and packaging is £3.95 for orders up to 2kg.

Orders over 2kg have a flat rate of £8.95.

We send parcels using either Royal Mail or Couriers.

 

Overseas Shipping:

Overseas shipping prices will vary as it depends on where you are located in the world and the weight of your parcel. Typically, they range between £20-£50. Your shipping cost will be displayed on your order checkout page.

Overseas parcels are sent using 'tracked' or 'tracked and signed' options. 

We currently ship to:

- *Most EU locations   (*some exclusions may apply).

- USA 

- Canada

- Australia

  

Customs and import taxes

You (the buyer) are responsible for any customs and import taxes due that might apply for your country that is set by your government. We're not responsible for delays due to customs.

 

How long is shipping time?

Once your item is ready, for domestic shipping (UK), please allow for approx 3-7 business days (busier times around public holidays and Christmas might take slightly longer).

For overseas shipping, once your item is ready to ship, it may take approx *7-15 business days depending on where you are in the world. Parcels are sent by airmail.

*Please note this is only an ESTIMATE. We have no control over the exact shipping time once parcels leave our premises. Certain countries such as Australia have been known to take up to a month or so.

 

How long does it take to make a bespoke or personalised products?

Production time for bespoke and personalised items varies as it depends on what is being ordered, the quantity required and the process used to create the items. You can always contact us to enquire about lead time if you have a specific product in mind.

 

Do you accept returns?

Please contact us if you have any issues with your order.

Generally, we do not accept returns or give refunds on bespoke or personalised products as the work created is tailored to the customer and cannot be resold. 

Non-personalised items can be returned to us within 14 days from date of receiving the parcel for a refund as long as it's in its original state/unopened and in a resalable condition. Buyers, are responsible for the return shipping costs.

How to return:

Please contact us here first to arrange a return. 

 

 

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